Content Moderation at Quicky Stores
The creativity of our sellers and the products they offer are what make Quicky Stores unique. Our sellers span the globe and provide a wide range of items, from the niche to the unexpected. To foster a safe and positive environment, we implement content policies that empower sellers and deliver the best experience for buyers.
Quicky Stores prioritizes user safety and well-being by enforcing content moderation through dedicated teams, robust policies, and advanced technologies. We aim to eliminate harmful and fraudulent content while ensuring that all listings align with our brand mission and values.
We consistently enforce these policies to maintain trust and platform integrity. Our approach combines human review, automated tools, swift action upon reported issues, collaboration with experts and regulators, community education, and a strategic commitment to thoughtful content moderation.
1. Policies for Content Compliance
Quicky Stores’ policies regulate all content posted via our Services, including listings, messages, reviews, images, videos, and other submissions. We retain the right to enforce actions against accounts that violate these rules.
Key policies applicable to user-generated content include:
- Seller Policy
- Buyer Policy
- Prohibited Items Policy
- Creativity Standards
- Anti-Discrimination and Hate Speech Policy
- Community Policy
- Intellectual Property Policy
Violations may result in actions such as content removal, account suspension, or termination. Quicky Stores will typically notify users of enforcement actions unless repeated violations or legal obligations prevent prior notice.
2. Detecting Violations
Quicky Stores employs automated systems and manual review by enforcement teams to detect and remove policy-violating content. Violations may be flagged through:
- User Reports: Buyers and sellers can report listings using the "Report this Item" option.
- Regulatory Reports: Government agencies may provide reports identifying non-compliance.
- Automated Systems: AI-based tools scan for prohibited content, which is then reviewed and addressed.
- Internal Monitoring: Moderation teams routinely scan content to identify violations.
3. Enforcement Actions
To maintain safety and improve services, Quicky Stores may take enforcement actions that include:
- Restricting or suspending shops, accounts, or listings.
- Holding seller funds in payment accounts.
- Deactivating or restricting listings.
- Sending warnings or suspending accounts with repeated violations.
We use both manual review and automated systems to manage enforcement and ensure fairness.
4. Appeals Process
We recognize that errors may occasionally occur during enforcement. To address this, we provide an appeals process for affected users.
Listing Appeals: You may be eligible to appeal suspended listings. Learn more about listing removals in our Help Center.
Account Appeals: Accounts may be temporarily or permanently suspended.
- Temporary Suspensions: If your account is temporarily suspended, you will receive an email explaining the reasons and steps to resolve the issue. Sellers may also see a notification in their dashboard.
- Permanent Suspensions: If permanently suspended, an email will provide details. Appeals can be submitted within 6 months of the suspension. If the appeal is denied or missed, the account remains suspended.
Learn more about permanent and temporary suspension appeals in our Help Center.
By adhering to these content policies, Quicky Stores ensures a safe, fair, and thriving marketplace for all users.